Avenue Herrmann-Debroux 17-19, 1160 Bruxelles info +32 (0)2 430 24 19

FAQ/Frequently Asked Questions

FAQ/Frequently Asked Questions
How many seats do your coaches have ?

Our buses seat 57 passengers and one attendant, so 58 people in total to take with you on your bus trip.

We need a bus for a trip abroad. Can we call upon your services ?

Absolutely. Our bus fleet meets all your needs for transport by chauffeured bus, whether you are travelling short distances or are taking a trip abroad for several days.

Do your coaches have safety belts ?

Yes. Our buses are equipped with individual safety belts, integrated into each seat.

Do your buses meet the required regulations to enter the centre of large cities, such as the ones that are now in place in Antwerp ?

Our coaches all meet EURO 6 norms, allowing us to enter zones with limited traffic, for example in the centre of large cities and capitals.

Do you have a separate luggage compartment ?

Yes. Our buses have spacious luggage compartments in which our passengers can safely store their bags, so that all luggage is easily transported.

Do your coaches have WiFi ?

Yes. Some of our buses have WiFi, to keep you connected during your trip.

Do your buses have a geolocation system ?

Yes. All our buses are equipped with a geolocation system. This allows us to determine the exact location of our buses at any time during the trip and in real time.

What features do your buses have ?

Our buses all have safety belts integrated into each seat, air conditioning, a video system, a refrigerator and a toilet with a wash basin. Our long-distance buses are also equipped with reclinable seats and WiFi for maximum comfort.

Is it possible to rent a bus for a one-way trip ?

Absolutely. Just mention this when you are making your reservation.

I am a private individual. Can I also call upon your services ?

Absolutely. Everyone, each firm, association or club that needs a chauffeured bus can call upon our services. Simply use our contact form to send us your request or call +32 (0) 2 430 24 19.

Is it possible to rent a bus without a driver ?

No. Our buses are driven by experienced, carefully selected drivers, who are most qualified to guarantee your safety.

What are your rates ?

Our rates are competitive and are calculated according to your specific needs. For more information, please contact us by filling in our contact form or calling +32 (0) 2 430 24 19. We will answer you as soon as possible, within 24 hours. Our price offers are clear, transparent and – of course – free of charge.

What information do you need to get me a price offer ?

To respond to your request, we need as much information as possible: your name, the number of passengers, your destination, the date of departure and arrival, etc. After all, we want to make sure your bus trip is perfect down to the last detail.

How do I make a reservation ?

Simply send us your request by filling in our contact form or calling +32 (0) 2 430 24 19. We’ll do the rest.

What is your cancellation policy ?

Our offer will mention the cancellation conditions that apply to your specific situation.

How soon can I expect your price offer ?

As soon as you have submitted your request, you will receive a price offer from us by the very next day at the latest.

How long is your price offer valid ?

Our price offer is valid for 1 month, starting from the day on which the quotation was drawn up.

Do I have to pay a deposit ?

No.

How can I pay ?

We prefer bank transfer but also take cash.

Do your prices include VAT ?

Yes, VAT is always included in our price offers.

When will I get my invoice ?

You will receive your invoice within 8 days after we performed our services.

Transportation Office of the Schola Europaea (Ixelles) - Ixelles

We have been working with the company Hermès-Lines for a few years now and we are fully satisfied by both their services as by their speed to handle our requests. The drivers are always smiling, the coaches are correctly maintained, the offers and invoices are very clear. We would recommend without any hesitation Hermès-Lines!

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